Privacy Policy

Last updated:

July 24, 2025

This Privacy Policy describes how BICOT presented by its Online Platforms collects, uses, and discloses your personal information when you visit, use, or make a purchase from Angola-Books.com, Angola-Shop.com or Angola-Arts.com.

By using the services of BICOT, you are consenting to the practices described in this Privacy Policy.

What Information about Customers we collect
How we use your Information
Sharing your Personal Information
Cookies and your Choices
Data Security
What Information can I access in my Account?
Your Rights
Data Retention
Children's Privacy
Changes to this Privacy Policy
Contact us

1. What Information about Customers we collect

We collect various types of information from and about users of our Sites, including:

Personal Information you provide directly:

Account Information: When you create an account, we collect your name, email address and possibly your phone number.

Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Credit card details are processed securely by our internationally recognized third-party payment processors and not stored in our system.

Communications: When you contact us (e.g., through contact forms, email, live chat), we collect the content of your communications and your contact information.

Reviews and Feedback: If you submit product reviews or other feedback, we collect the content of your submission. Newsletter Sign-ups: If you subscribe to our newsletter, we collect your email address.

Information we collect Automatically

When you visit our Sites, we automatically collect certain information about your device, including information about your web browser, interaction with products and services available.

Like many other websites, we use Cookies and other anonymous unique identifiers, and we obtain certain types of information when your web browser or device accesses our services.

Information from Third Parties:

We may receive information about you from third-party services, such as payment processors, shipping carriers, which we use to correct our records and deliver your next purchase more easily, and also from marketing partners.

2. How we use your Information

We use the information we collect for various purposes, including:

To Process and Fulfill Orders: To process your purchases, arrange for shipping, and provide you with invoices and order confirmations.
To Provide Customer Support: To respond to your inquiries, provide assistance with your orders, and resolve issues.
To Manage Your Account: To allow you to create and manage an account, track your orders, and view your purchase history.
To Improve Our Site and Services: To analyze how users interact with our Site, identify trends, improve functionality, and develop new products and services.
For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about new products or services.
For Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. Sharing your Personal Information

Information about our customers is an important part of our business, and we are not in the business of selling our customers personal information to others.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Service Providers: We share your information with third-party service providers who perform services on our behalf, such as:

Payment Processors: To securely process your payments. We do not store your credit card details on our servers.
Shipping Carriers: To deliver your orders.
Email Marketing Platforms: To send newsletters and promotional emails.
Customer Support Tools: To manage customer inquiries.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.
Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).

4. Cookies and your Choices

Our Sites uses cookies to enhance your Browse experience and for various functionalities.

Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites. They help us to know which pages are the most and least popular and see how visitors move around the Site.

Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Marketing/Targeting Cookies: These cookies may be set through our Sites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Managing Cookies:

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information on how to control your cookie preferences, refer to your browser's help documentation.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

When using our Internet shop your data is protected during transmission using Secure Sockets Layer (SSL) Software, which encrypts the information you entered. These techniques are based on standard HTTPS and certification authorities to get you to rely on the content of this webpage.

At the time of login please check the "https://" at the beginning of the line of our Internet address in your browser that features a secure connection. Therefore, other people do not have access to your information.

The security measures include also secure servers, regular security audits, restricted access to data, avoiding of unauthorized access and protection against loss of data.

It is important for you to protect yourself from unauthorized access to your password and your computer, devices and applications. Recommended is to use a unique password for our services, which is not shared with other online accounts.

Always make sure that you have logged out of our websites when using a shared computer or device.

6. What Information can I access in my Account?

You can access your information, including your name, address, payment options, pro?le information, purchase history and other information in the "My Account" section of the websites.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances. For Facebook data deletion instructions please visit: www.angola-books.com/data-deletion.
Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable in light of our legal position.

9. Children's Privacy

Our Sites are not intended for individuals under the age of 18 years. If you are under 18, you may use our services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at apoio@bicot-angola.com.